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Case Studies
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Dispute Resolution Agent
Move disputes toward resolution with evidence gathered
for review and deadlines kept in view.
The Modern Banking Challenge
Resolve Disputes Faster and Prove Every Step
Keep claim details together
Organize information from connected channels into one case.
Stay Ahead of Dispute Deadlines
Track applicable Regulation E and card network chargeback timelines.
Start with the Evidence
An analyst opens the file with the detail, the history and the support already in it.
Faster Provisional Credit
Assess provisional credit using case evidence during the investigation.
Nothing Undocumented
The agent records every step, so the file survives a regulator reading it.
Smarter Dispute Resolution
From Manual Case Building to Autonomously Handled Disputes
Captures & Classifies
The agent takes the claim on any channel and classifies it by type and network.
Assembles the Evidence
The agent gathers the transaction detail, history, and records before anyone asks.
Timely Status Updates
Notify customers as the dispute progresses.
Applies the Rules & Meets the Deadlines
The agent applies the network rules and the regulatory timeline that actually govern it.
Decides the Provisional Credit
The agent issues or recommends the provisional credit on the evidence, and says why.
Keeps the File Whole
Every step, decision, and letter on one record, ready for a regulator.
Dispute Resolution Agent in Action
Get a personalized demo to see how people and AI agents grow relationships, enhance service, and streamline banking workflows.