Creatio Research Report
The State of Enterprise
AI Adoption: Financial Services Edition
Creatio asked 190+ financial services leaders where
they are in their AI adoption journey
AI is moving beyond experimentation
80% of financial institutions
are running AI, not just testing it
Embedded across the organization
17%
Scaling across the organization
30%
Deployed in selected functions
33%
80%
are past experimentation
Experimenting
10%
Still evaluating
10%
The workforce is evolving with AI
87% of respondents
expect AI agents to expand workforce capacity,
augment teams, or create new roles
Is Governance keeping up?
Only 34% of financial institutions
have fully established AI governance—
even as AI adoption accelerates
34%
Fully established
governance
43%
Partially established
governance
16%
Currently developing
governance
5%
Planning to establish
governance
3%
No plans for
governance
See what’s next
for enterprise AI
Get the full report to discover how AI is reshaping work, what gives organizations the confidence to scale, and what puts leaders ahead.
About
The State of Enterprise
AI Adoption: Financial Services Edition
The State of Enterprise AI Adoption Report: Financial Services Edition is Creatio’s second annual industry-focused research. Based on responses from 190+ financial services IT and business leaders (within a global survey of 600+ leaders), it examines AI adoption, agent deployment, workforce impact, business outcomes, governance, barriers to scale, and AI value.
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